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If you are looking to build a career in the Dynamics 365 CRM field, then the Microsoft MB-910 certification exam is a must-have. MB-910 exam is designed for individuals who want to validate their knowledge of Dynamics 365 CRM and its various components. Passing MB-910 exam will not only help you gain a deep understanding of the CRM software but also demonstrate your expertise to potential employers.

Microsoft MB-910 certification exam is an essential exam for individuals who want to demonstrate their knowledge of the Dynamics 365 Customer Engagement solution. It covers a wide range of topics and is suitable for individuals who are new to the solution or have experience working with it. Microsoft Dynamics 365 Fundamentals (CRM) certification is a valuable asset for individuals who want to establish themselves as experts in the Dynamics 365 Customer Engagement solution.

Microsoft MB-910 Certification Exam covers a wide range of topics related to Dynamics 365 CRM, including sales, customer service, marketing, and field service. MB-910 exam is designed to test your knowledge of the software's different features and functionalities, such as configuring Dynamics 365 CRM, using workflows and business rules, creating and managing customer records, and leveraging analytics and reporting tools.

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q139-Q144):

NEW QUESTION # 139
You plan to use Dynamics 365 Customer Voice to gather customer feedback for three different lines of business. You need to determine how each requirement will be fulfilled.
Which objects should you use? To answer, drag the appropriate objects to the correct requirements. Each object may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 140
A salesperson creates a record in Dynamics 365 Sales for a potential customer. The salesperson is unable to find the record and knows the customers first name only.
You need to help the salesperson find the record.
Match each search type to its scenario.
Instructions: To answer, drag the appropriate search type from the column on the left to its scenario on the right. Each search type may be used once, more than once, or not at all. Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 141
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot
https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions
https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations

NEW QUESTION # 142
You plan to use Dynamics 365 Customer Voice to gather customer feedback for three different lines of business. You need to determine how each requirement will be fulfilled.
Which objects should you use? To answer, drag the appropriate objects to the correct requirements. Each object may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 143
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

NEW QUESTION # 144
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New MB-910 Exam Pass4sure, Exam MB-910 Demo

Exam MB-910 Demo - Latest MB-910 Exam Practice

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q139-Q144):