1. Introduction

This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and disputes are handled by Upro Academy.

2. Refund Eligibility

• Refund requests must be submitted in writing within 7 days from the date of payment.
• Refunds are applicable only if the course access has not been fully utilized.
• No certificates, credentials, or permanent access should have been issued.

3. Non-Refundable Cases

• Requests received after the refund eligibility period.
• Courses that have already commenced or been partially or fully accessed.
• Downloaded, shared, or consumed course materials.
• Refund requests based on change of mind or personal reasons.

4. Refund Process

• All refund requests must be sent to our official support email.
• Each request will be reviewed and approved at the sole discretion of Upro Academy.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited only to the original payment method used.
• Payment gateway and processing charges, if any, are non-refundable.

5. Cancellation by Institute

• If Upro Academy cancels a course or batch, students will be eligible for a full refund.
• Alternatively, students may opt to transfer their enrollment to another available batch.

6. Chargebacks & Disputes

• Students are requested to contact Upro Academy before initiating any chargeback or dispute.
• Unjustified or repeated chargebacks may result in suspension of services.
• Payment gateway or bank decisions on disputed transactions shall be final.

7. Processing Delays

• Refund processing time may vary based on bank or payment gateway policies.
• Upro Academy is not responsible for delays caused by third-party financial institutions.

8. Policy Updates

Upro Academy reserves the right to modify or update this Refund & Cancellation Policy at any time. Updates will be effective upon posting on this page.

9. Contact Information

• Email: support@uproacademy.com
• Phone: +91 7899920309